Tourism Industry Aotearoa (TIA) championed the aim to see every tourism business committed to sustainability by 2025.
Over the last twenty years, sustainability has moved from being a grass roots movement in New Zealand organisations to executives and directors now increasingly having a economic responsibility for it.
Customer experience and customer service have never been more important. While the tourism industry is still not operating in a ‘business as usual’ model, the tourist dollar is highly sought after.
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