The Code for learner wellbeing and safety sets out the roles and responsibilities of tertiary education organisations (TEOs) in promoting and supporting your wellbeing, development and educational achievement.
Under the Code, your TEO should be helping you to be:
- safe, physically, and mentally
- respected and accepted for who you are
- supported in your learning and wellbeing
- connected with your social and cultural networks and
- able to have your say in decisions about services.
The Code has twelve outcomes.
QRC has approached the administration of the Education Code of Practice by interweaving all outcomes through our organisational strategy and operation under the BE WELL pillar. The health, well-being, and safety of our students is also indirectly supported within the strategic pillars of:
- Education Experience,
- Outcomes First
- Promote the Industry
The process of self-review found that we have robust strategies, systems, and processes in place that are in line with the Education Code of practice being well implemented across all outcomes.
QRC effectively takes a whole-of-provider approach to maintain a strategic and transparent learner well-being and safety system that responds to the diverse needs of our students.
QRC works to understand and respond to diverse learner voices and wellbeing and safety needs in a way that upholds their mana and autonomy.
QRC must foster learning environments that are safe and designed to support positive learning experiences of diverse learner groups.
QRC must support learners to manage their physical and mental health through information and advice, and identify and respond to learners who need additional support.
QRC must ensure that student accommodation promotes and fosters a
supportive and inclusive community which support the wellbeing and safety of residents. It is also important that student
accommodation contracts and practices are transparent, reasonable, and responsive to the wellbeing and safety needs of residents.
QRC must ensure that practices under this
code respond effectively to the distinct wellbeing and safety needs of their diverse international tertiary learners.
Prospective international tertiary learners must receive clear, accessible, accurate and sufficient information, and make informed
choices about the study and services we provide before they begin their study.
QRC must also have practices that ensure, as far as practicable, each international tertiary learner who is enrolled with the signatory for
educational instruction of 2 weeks’ duration or longer has appropriate insurance.
We strive to provide the opportunity to participate in well-designed and age-appropriate orientation programmes and continue to receive relevant information and advice to support achievement, wellbeing and safety
Implementing the Code at QRC.
Download full document Code of Practice Framework
The QRC Code of Practice Toolbox:
QRC 2025 Code Self-Review
QRC has completed its 2025 self-review in relation to the Education (Pastoral Care of Tertiary and International Learners) Code of Practice 2021. The review drew on evidence from across the organisation — learner wellbeing data, student voice feedback, accommodation surveys, complaints records, incident reporting, accessibility initiatives, and governance documentation — to ensure ongoing alignment with the Code and continuous improvement of learner wellbeing and safety practices.
The 2025 review included:
- Analysis of learner wellbeing and support trends
- Review of accommodation and student experience feedback
- Evaluation of complaints and incident reporting processes
- Review of learner voice and engagement practices
- Review of accessibility and inclusion initiatives
- Strengthening of reporting, evaluation, and self-review processes
QRC maintains a strong learner-centred approach supported through Student Services, Academic, Accommodation, and Leadership teams. This review has strengthened how data, learner feedback, and organisational review processes are analysed and reported to better demonstrate outcomes, effectiveness, and continuous improvement.
Our 2026 improvement priorities
At QRC, continuous improvement is embedded across our learner wellbeing and safety practices. Even in areas where systems are well established, we remain committed to ongoing reflection, review, and development.
Our 2026 continuous improvement priorities include:
- Be Well Annual Report — consolidating wellbeing, feedback, and complaints data into a single published report
- Strengthened Self-Review and Data Analysis — continuing to develop our self-review approach so it remains a live, evidence-based practice
- Annual Learner Feedback Themes — publishing the key themes drawn from learner voice channels each year
- Digital Safety and AI Literacy Policy — strengthening online safety and digital wellbeing
- Resident Charter — articulating the values, rights, and responsibilities of QRC’s residential community
👉 Read our Self Review Report 2025