Graduate Story – Chloe Child

Growing up travelling with her family, Chloe always knew she wanted to work in Hospitality, the thought of being the one who could make others holidays that much better excited her. Her love for exploring new places and experiencing new things led her to QRC and ultimately across the ditch to the brand new Sofitel in Adelaide.

“I was part of the opening team to bring the brand new luxury Sofitel in Adelaide to life”.

Why did you choose to follow a career in tourism/hospitality?

My family and I love travelling and have travelled to many different destinations in my life. My favourite part about each holiday was always the hotels and how each one was different and unique because of the staff and the environment. Ever since I was young I always wanted to be the reason why another family would love their trip and remember me the same as other hospitality staff I had encountered on my trips!

Why did you choose QRC?

I loved the idea of learning in a facility that was dedicated to making hospitality students the best they could be. Not to mention the fact I would be living in one of the most beautiful cities in New Zealand!

What was the biggest “take away” from your internship experience?

My internship helped me decide where I could see myself in the future working in hospitality. Since I had already worked in food and beverage before moving to QRC, getting training in the front office was an entirely new and exciting experience for me. In the months leading up to internship the extensive classes we did on front office training were crucial to my success.

Tell me about your journey since leaving QRC.

Since leaving QRC I have jumped the ditch and moved to Adelaide, Australia. I have worked in 2 different hotel environments since relocating, one a boutique hotel with 62 rooms, the other a 261 high end 5 star hotel where I was part of the opening team. Both have had their rewards and challenges but I still find myself utilising the knowledge QRC gave to me.

What role are you in now?

I am currently working at the brand new Sofitel Hotel as a Guest Service agent. I was part of the opening team to bring the brand new luxury hotel to life. We have been open for almost 6 months and it has well and truly been a life changing experience.

What are your main responsibilities?

Day to day responsibilities are ensuring guests have the best experience they can, assisting guests with arrival and departure from the hotel, training new staff on the front desk, occasionally assisting the restaurant and club lounge serving guests meals and drinks. To put it simply, making sure each guest remembers the Sofitel Adelaide as one of the best hotels they have stayed in with a truly luxurious experience!

How did your time at QRC help prepare you for your current job?

Each class at QRC in some way has helped prepare for the day to day challenges that working in hospitality can present. From accounting helping me with final billing, to Human Resources helping with training and hotel operations teaching me how each department is crucial to the hotel working and flowing as one.

What do you enjoy the most about your current position?

My current position at the Sofitel has tested me to my limits, being part of an opening team was hard and the days were long but the outcome of being part of a beautiful 5 star chain in Accor has been life changing. The lessons I have learnt being involved in opening of the hotel are second to none.

What are your plans for the future?

My hope for the future is to progress through the Sofitel and Accor chain working my way up to eventually be running a hotel as the General Manager. I’ve got a long way to go but I’m on the right track.

What’s the best advice you were ever given? Who was it from?

Fabiola is a teacher I will never forget, she taught me many lessons over my 2 years of QRC. One of which was to be in a hotel opening and see how many lessons you will get taught from that. She wasn’t wrong. Always strive to be the best in your team and you will greatly succeed.

What advice would you give to your teenage self?

Don’t sweat the small stuff, everything happens for a reason. Appreciate the friends you have and the memories they will leave with you.

Our Courses:

Adventure Tourism Management 

Hospitality Management 

Machine Learning

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