• Level 4
  • 17 Weeks
  • tai-tokerau
  • Intakes in February, July

The QRC Certificate in Hospitality Service provides graduates with industry current skills and competencies required to enhance the customer experience. The programme will equip students with food and beverage service trends, cultural intelligence techniques and compliance procedures needed to succeed in New Zealand’s dynamic tourism and hospitality industry.


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Course Outline:

On completion of the programme graduates will receive the New Zealand Certificate in Food and Beverage (Level 4) (Restaurant Services)

Graduates will be able to monitor and maintain:

  1. health and safety, food safety and security practices to ensure own safety and minimise potential hazards when serving guests.
  2. interactions between colleagues, managers and guests to provide efficient guest service.
  3. the application of standard operating policies and procedures to work roles in a hospitality establishment.
  4. food and beverage service operations.
  5. legislative compliance requirements for a hospitality establishment
Paper Level
Safe & Secure Practices in Hospitality 4
Hospitality Teams & People 4
Hospitality Compliance 4
Restaurant Service 4

Career Opportunities & Pathways

Graduates of the QRC Certificate in Hospitality Service will be able to progress onto further study and gain entry into QRC’s Diploma in Hospitality Management (Level 6) in Tai Tokerau or Adventure Tourism Management (Level 6) in Queenstown

The Certificate may also lead on to the following qualifications:

  • New Zealand Certificate in Hospitality (Advanced) (Level 5) with strands in Accommodation, Food and Beverage Service, Catering Services and Quick Service Restaurants Services, or a relevant level 5 programme
  • The New Zealand Diploma in Hotel Management (Level 6)

Graduates of this qualification can gain employment as advanced food and beverage attendants who can monitor and maintain operations, work with and lead individuals and teams, within a hospitality operation.

Entry Requirements

To be eligible for entry, applicants must have met the following requirements:

  • Be 17 years of age at course commencement
  • Completion of NCEA Level 2 or equivalent

Applicants not meeting the entry criteria may be considered on a case by case basis by the Academic Director. Consideration will be given to those with prior work experience and life skills experience.

International Students

If English is a second language an IELTS score of at least 5.5 with no band score lower than 5.0, or an equivalent as per NZQF Programme Approval and Accreditation Rules 2018.

All applications are interviewed as part of the admission process.

Find out more:

Tuition Fees

Tuition fees are subject to annual increases and the current fees are for applications received prior to 31st October 2023.

Study grants are available for students studying at QRC Tai Tokerau who have a household income of less than $119,000, for more information email studentservicestt@qrc.ac.nz
Hospitality Service Cost
Tuition Fee $5,085
With QRC Study Grant* $1,000
International Tuition Fee $9,661
International Student Insurance $217 for 4 months