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A skilled, trained and knowledgeable workforce underpins a successful tourism industry and protecting this asset will be critical in the regeneration of this sector.  In response to the fast changing landscape within the Tourism industry, QRC and MSD have collaborated to develop the Flex.Ability training initiative.

Over 6 months employers can access a weekly subsidy for employees entering one of four courses of study AND apply for Flexi-Wage to help in the recruitment of a new permanent staff member to increase capability.


Available Courses

Leadership and Performance

The purpose of this programme is to equip graduates with the appropriate skills, knowledge, and tools to effectively deal with pressure and positively assist in managing workflow within an organisation. It provides a clear framework for students to analyse situations to improve performance and team motivation within an organisation. Graduates will understand and be able to demonstrate the elements of creating an inclusive environment for a diverse team that manages its workflow to achieve objectives

Hospitality Service

The programme provides graduates with industry current skills and competencies required to enhance the customer experience. The course will equip students with food and beverage service trends, cultural intelligence techniques and compliance procedures needed to succeed in New Zealand’s dynamic tourism and hospitality industry.

Tourism Operations

The programme provides an introduction to New Zealand’s Tourism Industry. The course focusses on the concepts of manaakitanga and whanaungatanga and how these are applied in a professional tourism context. Graduates will understand the importance of enhancing the visitor experience.

Skill Specific

Offering hard skills such as:

  • Barista and Customer Service
  • LCQ
  • Hospitality Generic
  • Food Safety
  • Customer Service

The four courses normally run for 17 weeks full time. To meet the objectives of Train and Retain, the programme will be offered over a 26-week period on a part time basis – allowing participants to work part time and meet seasonal demand as necessary.

Assessment ‘gates’ will be identified – meaning that should demand dictate, the course can pause and learning outcomes recognised at that point enabling employers to resume full-time work.  Retention of staff in the workforce to this point is a successful outcome.

Participant Eligibility

Study is funded for staff members on permanent contracts who are  New Zealand  Residents / Citizens.


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